Returns & Exchanges

At SOKOLLAB, we want you to be completely satisfied with your purchase. If you change your mind, you can return your items in their original, unopened condition within 14 days of receipt for a full refund or exchange.

Return Process

• 1.
  Check Eligibility

  Ensure your items are unopened, in original packaging, and with all security seals intact to qualify for a return.

• 2.
  Contact Support

  Email our customer service team with your order number and reason for return to receive a Return Authorization number.

• 3.
  Pack Your Items

  Securely package your items and include the original packing slip or a note with your order details to prevent processing delays.

• 4.
  Ship and Track

  Send your package using a tracked shipping service and retain your proof of postage until your refund has been processed.