Frequently Asked Questions
Everything you need to know about shopping with SOKOLLAB.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping times vary by location, usually ranging from 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please note that certain health and beauty products may be exempt from returns for hygiene reasons.
Are all products sold on SOKOLLAB authentic?
Yes, we guarantee that 100% of our products are authentic. We source directly from official distributors and manufacturers to ensure you receive genuine quality goods.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order after it has been shipped?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery estimates are calculated at checkout based on the destination and weight of your parcel.